Exchange and Refund Policy

Thank you for shopping with Krincy.com. We take great pride in offering high-quality products and want you to have a satisfying shopping experience. Please read our Exchange and Refund Policy carefully before making a purchase.

1. Returns Due to Product Damage: If you receive a damaged or defective product, you may be eligible for a return. To initiate a return, please follow these steps:

• Contact our Customer Service within 7 days of receiving the product to report the damage.
• Provide clear photographs of the damaged product and packaging to assist us in assessing the issue.
• Our Customer Service team will review your request and provide further instructions.

Upon confirmation of the damaged product, you will have two options: a. Return and Refund: We will issue a full refund to your original payment method Within 3 Days once the returned product is received and inspected by our team. b. Product Replacement: If desired and if the product is in stock, we can replace the damaged item with a new one. If the product is out of stock, a refund will be issued.

2. Conditions for Returns:

• Products must be returned in their original packaging, along with all accessories, manuals, and any other items that came with the product.
• Returns must be initiated within 7 days of receiving the damaged product.
• The returned product must not show signs of further damage caused by mishandling or misuse.
• Return shipping fees for damaged products will be covered by Krincy.com .

3. Exchanges: We do not offer direct exchanges for products. If you wish to exchange a product, you will need to follow the return process as outlined above and then place a new order for the desired product.

4.Refund/Cancellations: In Case You Receive Damaged Product, We will issue a full refund to your original payment method Within 3 Days once the returned product is received and inspected by our team.

In Case Of Cancellation of Prepaid Order, We Only Issue Refund If Order is Cancelled before Shipping.

5. Contact Us: If you have any questions or concerns about our Exchange and Refund Policy, please contact our Customer Service team at support@krincy.com.

Please note that Krincy.com reserves the right to amend this policy at any time. It is advisable to review our policies periodically for any updates.

This policy is effective as of 10/09/23.

Thank you for shopping with Krincy.com . We appreciate your business!